Tag Archives: youtube

Renewed definiton of brand

Skittles.
by photographer PiccoloNamek and
image via Wikipedia

This is the fourth in a series of short posts related to The CMO Agenda research. Informed by recent CMO conversations and CMG Partners‘ collective experience helping top marketers develop marketing strategy, we have compiled a list of seven ideas or jump starters for further conversation. These are meant to spark discussion, ideas, and action as we all enter a difficult 2009.

The transparency and accountability of brands is increasing as new uses of the Internet drive the democratization of voice — shifting knowledge and control from marketers to consumers. This trend is forcing marketers to adopt non-traditional methods of brand management to ensure the brand is consistent not only in communications but through all customer touch points. As one CMO put it, “everything we do communicates.”

If you beleive that the true definition of a brand lies with the perceptions of consumers not with the marketing leaders, then the extreme brand management practice would be for consumers to drive the expression of the brand. Well maybe not, but this is exactly what the maker of Skittles has done (knowingly or unknowingly).

In March, Skittles re-launched their website, which used social media tools for content: Twitter for “Chatter”, Facebook for “Friends”, Wikipedia for “product information” and YouTube for “Media”. This was heralded by some and refuted as a circus trick by others (see a previous post for my take).  Unfortunately, I have not been able to find information on the performance of the campaign.

This example, whether good or bad, does provide a new theory for brand managers and bring to reality the old phrase “a brand is what others say about you, not what you say about yourself.” How will you begin to renew your brand management practices to align with consumer voice?

Mirror post at cmgpartners.com/blog

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Skittles is turning over the brand to consumers

Skittles
Image by Special via Flickr

The maker of Skittles, Mars Snackfood, is turning over the brand to consumers. The new website design at skittles.com, designed by Agency.com, is linked to social media content as its website content. The site includes wikipedia for product information, twitter comments on the home page as news and “chatter”, YouTube channel for video and Facebook to see Skittle friends.

This is a very innovative idea and I give a lot of credit to the courage of the brand managers at Mars Snackfood. Not many corporations would try something like this and I think this point is lost in the blog and twitter chatter of pros and cons.

More importantly, this is a great experiment on turning the keys over on your brand. I would say that Skittles is a fairly one-dimensional product that makes it easier to experiment than say a company like IBM.

The Bottom Line:

Short-term this is a stunt that has and will continue to get a lot of press, giving a renewed voice to one small brand in a crowded category. Success.

Long-term, less sure how this will play out, but I value the experimentation and courage displayed by the marketing team and agencies. Transparency and control are very sensitive topics for marketers and corporations to address head on and Skittles (a little brand that could) is leading here. The lesson for marketers is to watch, listen, and learn from this live experiment happening before us.

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TiVo on the slide; is this a death spiral?

In TiVo Swings to a Profit posted by The New York Times, it is clear the TiVo continues to shrink. It is a sad day for the small technology brand that could. Subscribers are now at 3.5 million from a peak of 4.4 million. Net subscriber additions are down and have been shrinking all year long.

Net Adds for TiVo Service as reported by tvbythenumbers.com

Net Adds for TiVo Service as reported by tvbythenumbers.com

The cable companies are the major immediate threat and have been, but in the larger context Apple (iTunes), Hulu, YouTube and other similar services are changing the consumption behavior for video content.

See my last post Netflix & TiVo join forces, it does not seem TiVo is positioned well even in the strategies they are employing to get out of this tough spot. It is time to rethink the business model.

The Bottom Line:

TiVo needs to pull themselves out of this death spiral, but it will take grand action not incrementalism. They could become a software and information services provider for the competition (cable and satellite TV providers). Cable companies love to outsource this type of thing and they have been on a whirlwind of deals to work together in wireless communications, advertising networks, and interactive TV initiatives.


How to get started with social media marketing

The social landscape from gregverdino.com

The best social media marketing strategy is to have a brand, product or service worth talking about. Let me stop there and let that sink in…

Lots of marketers and agencies are trying to crack the code to social media marketing. Take for example, Wendy’s Smart character (a.k.a the square hamburger) on Myspace.com with almost 40,000 friends or the folks from Kleenex and their Let it Out (TM) campaign and online community that has users submitting their own video stories filled with emotion. These are two very different approaches from Wendy’s use of exiting networks with very little campaign integration to Kleenex’s  approach with an integrated campaign and building their own community separate from more mainstream options like Facebook, YouTube, or MySpace.

So, who is doing this well? Dell has been touted as using the web and social media to turn their image around. Apple and Google have so many blog hits that they probably can stop advertising online… well if Google actually did advertise.

So what if you are not Dell, Apple or Google… what can you do to get started? Besides focusing on building the best brand, product or service, bloggers are probably the best place to start because they are the power influencers. Here are four steps:

  1. Identify your top 5% of customers that are power users or your highest engaged segment (if you can, identify if there are bloggers in this group, but do not single them out)
  2. Prepare for transparency and the need to take quick action including: changing your strategies, changing products, or apologizing if you find your company has done something this group does not agree with
  3. Now that you are prepped and know which segment to reach out to, treat this segment like the #1 media outlet that you would love to cover your business. This means giving them behind the scenes access, exclusive experiences, etc.
  4. LISTEN to them!

Finally, there is no guarantee that this approach will get you top billing on your blog of choice. You have first focused on building something worth talking about and now began to treat your most enaged customers in a special way. This has benefits well beyond social media exposure and if you are lucky you will get the exposure you are looking for.


Choose organic product placements or your brand suffers

Lindstroms research focused on the brain.

Lindstrom's research focused on the brain.

… well Ford’s did related to their American Idol sponsorship/placement based on a recent study by Martin Lindstrom which looks at brain function. This finding is highlighted in the CMO Strategy column on Adage.

Martin describes that both Coca-Cola and AT&T increased brand equity but Ford brand equity declined and Lindstrom infers that this is due to poor context of the placement (or that it was inorganic and maybe forced into the show storyline) on the popular TV show American Idol.

My synopsis:

I agree with the research finding, how could you not. Maybe that is the point. It is good to have some proof in an area that is more art than science.

I had a client last year that was trying to formalize their product placement strategy and measurement. Through analyzing their data that spanned from traditional recall and brand studies to sales, CMG Partners came to roughly the same conclusion that organic placements perform better.

In addition, we found that the placements for placement sake under-perform placements coupled with advertising in the spots following an in-show placement. Further, this effect was even more impactful if the ad was related to the show not just a random 30 or 60 second spot.

Finally, as the research and my work points out the secret, in addition to how a placement is executed, is selecting the right placement/sponsorship. Below are criteria I would recommend marketers use:

  • Brand Linkage/Strategic Fit: Is the property consistent with the brand essence?  Does it deliver opportunities that are consistent with its objectives and strategic approach?
  • Target Fit/Relevance: Is the property relevant with key consumer segments?
  • Relationship Building: Does activation of the property provide means of delivering added value and interaction between the brand and its customers?
  • Drives Sales: Can the association deliver opportunities that help drive sales or loyalty?
  • Exclusiveness: Does the property provide an opportunity for exclusive/”only from” content?
  • Activation: Can the property be activated across multiple elements of the marketing mix to generate necessary customer excitement in order to accomplish the marketing objectives?
  • Scope and Scale: Does the association deliver global vs. national vs. regional scope or scale? Does this align with your marketing and brand strategy?
  • Cost/Efficiency: Can this association deliver against those objectives at a reasonable/appropriate cost?
  • Sustainable Equity: Does the property provide a multi-year or multi-event marketing and relationship-building platform vs. a one-off event?

For some comic relief, I was telling a colleague about this post and she sent me this 30 Rock product placement clip. Thanks Meghan!


You had to know search Ads on YouTube were coming

YouTube to offer search results advertising for videos

YouTube to offer search results advertising for videos

The New York Times reports in “YouTube to Sell Advertising on Pages of Search Results” that YouTube will start auctioning search ads to people/companies that want their videos to appear for search terms.

We all had to know this was coming. I think the interesting part of this article in the tiny quote from the CEO:

“I personally do not believe that the perfect ad product for YouTube has been invented yet,” Eric E. Schmidt, Google’s chief executive, said in a conference call with analysts in July

Few thoughts:

  • I would feel disheartened to be the guy/gal that came up with search results advertising they are releasing when the big guy isn’t sure it is right
  • I like that the CEO is managing expectations with analysts to say “we are still experimenting”
  • Why did it take this long? Two years…really?

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