Tag Archives: Apple

iPhone iMessages don’t count towards your text usage

Business Insider Chart of the Day

I like to think I am ahead of the curve on understanding technology and especially wireless, but some how this iOS feature for iPhone to iPhone messaging did not get through. iMessages do not count towards your text usage. 

This is doubly painful since I recently upgraded my plan to include unlimited text on our family plan because my lovely wife has all but left email behind and replaced with texting. Maybe I should reconsider?

Anyway, I would love to know why I haven’t heard about this until now? Was it downplayed by Apple because it wasn’t inclusive of Android and other phones? Or was it an attempt by the carrier to push cost back to Apple (their user are notorious for high data usage vs. compressed data from Blackberry devices), which has now backfired (lowering the need for text plans)?

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Kindle Fire vs. Apple iPad: A Story in Innovation Strategy

First, after a year away I am back to blogging. More to come on what I have been up to for the last year, but until then, please read on…

After reading tons of stories on the recent Fire launch and why we should “thank Amazon”, I found myself asking a different question: What is the innovation rationale for each product and will the Fire win or lose?

Wikipedia

Well it is hard to say for certain, but I will take some leaps to explain one view. It would seem that Apple had been eyeing the tablet space for some time and watched as other companies from HP to Toshiba had tried. In 2005, I was party to meetings where Intel and Asus were shopping 7-9″ screen devices to all manufacturers trying to drum up support for the form factor and their respective piece parts. What makes Apple’s story seemingly unique is that the consumer and the experience seemed to be at the heart of innovation as oppose to the previous attempts that were PCs made to look like a tablet (See picture of early HP design).

Why is this important? Well knowing the rationale for the innovation may give us all a window into how successful each will be. If Apple was starting with consumers and trying to build a better experience that was neither satisfied by the line of computers or new iPhone, what was Amazon’s rationale?

Amazon’s rationale seems to be more focused on a retail-dominate strategy, trying to increase the points of purchase (or store fronts). This is to say that Amazon as a e-commerce retailer has dominated its channel as the Best Buys and Circuit City’s of yesteryear did in physical stores. With increasing consumption and purchase occuring in mobile platforms versus on a computer, Amazon’s business model is under attack, especially in digital consumption. The primary competition in mobile purchase is Apples iTunes and App Store and with well over 100 million iPhones on the global market and 25 million iPads, Amazon has a lot of ground to make up.

To be fair, Amazon may feel that price conscious consumers will flock to the device. This is probably true for a mass market approach that make great holiday gifts, but will they still be happy with the device 6 months from now? As their recent earnings announcement and great analysis points to lower margins for some time to come and the company alludes to a “razor-razor blade” approach to making money, the strategy will only work if consumers continue to use the device and purchase at or above those that purchase the iPad and other devices. Is Kindle Fire really going to attract the most valuable consumers of digital content?

As a final rap up, the innovation rationale has delivered two different approaches to business that will make a great case study over the next year. Keep watching as consumers cast their votes (purchases). My bet is Apple wins and the Fire may turn out to be the next Zune.


Microsoft: leading by following

John Hodgman as PC and Justin Long as Mac
Image via Wikipedia

Microsoft must be doing some damage to Apple based on Adage report, which Apple is asking Microsoft to pull their laptop hunter ads. Being a commodity must be working out for Microsoft….

“We’re just going to keep running them and running them and running them,” — Kevin Turner, Chief Operating Officer, Microsoft

More disturbing, is the mention at the end of the Adage report that Microsoft plans to open retail stores right next to Apple Stores.

“We’re going to have some retail stores opened up that are opened up right next door to Apple stores this fall” – Kevin Turner, Chief Operating Officer, Microsoft

The Bottom Line

Having a follower strategy has worked for lots of businesses, especially those that are market leaders and have the most to loose. What should be of more interest is the impact on investors (see stock performance chart).

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Mac vs. PC: truth in advertising hurts

I could not help sharing the new Mac ad called “elimination” from Apple:

Disclaimer: I switch back to a Mac a little over two years ago and I believe I made the right decision for me.

Bottomline:

Why this ad works is it because it is based on truth or at least perceived truths and I would argue that in a consumers mind these are the same. What is Microsoft‘s next play? Who knows, but I would encourage them to focus on the core product to increase stability and work with partners like Dell, HP, Acer and Lenovo to clean up the messaging for the “PC” solution.

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Service brands: vision of the future?

As a marketer and consultant, I always find it difficult to explain what a brand is to people that are not familiar with the concept (e.g. my mom). This task of explaining things becomes increasingly difficult when the brand is not something you can touch or feel like a service.

Service Brands are populating the landscape today and I feel a strong desire to learn from them as many other marketers should. Why? Because the idea of customer engagement, loyalty, or the idea of employees living the brand are old news to the service brands that get it right. Sure, the work is never done, but they are light years ahead of the consumer packaged goods companies.

I have put together the below diagram as an example of how the landscape of product-to-service brands is complex:

Examples Service Brand Landscape

The Bottom Line:

Three brands to take a page from are: Scottrade, Netflix, and Red Hat.

  • Scottrade has mastered customer service in my opinion. I must admit that I have a couple of accounts with them and within hours of making a major transaction on-line the local office (1 mile away) calls to make sure everything went as I expected.
  • Netflix mastered a simple concept of adapting to consumers lives and taking away the hassle of the rental store and late fees. Simplicity is their virtue. The next chapter of on-line and downloads for movies will likely test them.
  • Red Hat sells “free software”. In the early days, they boxed free software and made it easy to buy. Now they are leading and prospering in the enterprise business software arena and wining more than their fair share. The company’s culture of transparency and openness that is shared with the open-source community which fuels the software is Red Hat’s greatest asset. How else could you actually sell free stuff?

Links of interest:

Chris Grams Blog – Senior Director of Brand Communications & Design, Red Hat

The Official Netflix Blog

Scottrade YouTube Channel

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Time for marketers to get religion? Secrets to engaging consumers

In reading Adage’s CMO Strategy Column, “How Apple, Others Have Cultivated Religious Followings“, by Martin Lindstrom, I found myself again pulling on my knowledge studying psychology and sociology in my college years. Martin lays out nine components of that powerful brands share with religion in the article. I also found this blog post by Adam Singer, Marketing Lessons To Learn From Religion, that shares additional ideas.

The common themes here are that religion, for believers, occupies as larger portion of our thoughts and their connections to the world around them in the images and associations they make. When you add the fact that humans are by nature are social, we then understand that groups with similar beliefs will form and reinforce and strengthen each others behaviors and beliefs. Achieving this is for some brand/product managers is the pinnacle feat.

Now think about the brands/products that fall in this category…

Lindstrom’s article highlights Apple, Harley-Davidson, and Guinness. All are powerful brands with strong followings. They are not just strong because of a nifty logo or great product, but they become identifiers for a person and how they see the world and how the world sees them (e.g. “I love Macs”, “I live Harley”, “My drink is Guinness”).  Also worth noting, these products and brands “serve” their followers by making their lives easier or granting them pure joy.

Takeaways for marketeers:

Religion is a useful framework to look at in how to drive higher engagement from consumers. Please be careful that you truly understand and are committed to the absolute need to “serve” your followers.  This servitude has to be at the forefront of your activities vs. monetizing the relationship. Serve them first and pray that they will thank you for it later. Lindstrom and Singer have additional suggestions and ideas to ponder in their respective article and post.

Finally, a video that highlights cult research and transferability to brand building…enjoy.

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TiVo on the slide; is this a death spiral?

In TiVo Swings to a Profit posted by The New York Times, it is clear the TiVo continues to shrink. It is a sad day for the small technology brand that could. Subscribers are now at 3.5 million from a peak of 4.4 million. Net subscriber additions are down and have been shrinking all year long.

Net Adds for TiVo Service as reported by tvbythenumbers.com

Net Adds for TiVo Service as reported by tvbythenumbers.com

The cable companies are the major immediate threat and have been, but in the larger context Apple (iTunes), Hulu, YouTube and other similar services are changing the consumption behavior for video content.

See my last post Netflix & TiVo join forces, it does not seem TiVo is positioned well even in the strategies they are employing to get out of this tough spot. It is time to rethink the business model.

The Bottom Line:

TiVo needs to pull themselves out of this death spiral, but it will take grand action not incrementalism. They could become a software and information services provider for the competition (cable and satellite TV providers). Cable companies love to outsource this type of thing and they have been on a whirlwind of deals to work together in wireless communications, advertising networks, and interactive TV initiatives.


How to get started with social media marketing

The social landscape from gregverdino.com

The best social media marketing strategy is to have a brand, product or service worth talking about. Let me stop there and let that sink in…

Lots of marketers and agencies are trying to crack the code to social media marketing. Take for example, Wendy’s Smart character (a.k.a the square hamburger) on Myspace.com with almost 40,000 friends or the folks from Kleenex and their Let it Out (TM) campaign and online community that has users submitting their own video stories filled with emotion. These are two very different approaches from Wendy’s use of exiting networks with very little campaign integration to Kleenex’s  approach with an integrated campaign and building their own community separate from more mainstream options like Facebook, YouTube, or MySpace.

So, who is doing this well? Dell has been touted as using the web and social media to turn their image around. Apple and Google have so many blog hits that they probably can stop advertising online… well if Google actually did advertise.

So what if you are not Dell, Apple or Google… what can you do to get started? Besides focusing on building the best brand, product or service, bloggers are probably the best place to start because they are the power influencers. Here are four steps:

  1. Identify your top 5% of customers that are power users or your highest engaged segment (if you can, identify if there are bloggers in this group, but do not single them out)
  2. Prepare for transparency and the need to take quick action including: changing your strategies, changing products, or apologizing if you find your company has done something this group does not agree with
  3. Now that you are prepped and know which segment to reach out to, treat this segment like the #1 media outlet that you would love to cover your business. This means giving them behind the scenes access, exclusive experiences, etc.
  4. LISTEN to them!

Finally, there is no guarantee that this approach will get you top billing on your blog of choice. You have first focused on building something worth talking about and now began to treat your most enaged customers in a special way. This has benefits well beyond social media exposure and if you are lucky you will get the exposure you are looking for.


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